NetApp third-party maintenance, 40 to 70 percent below SupportEdge.
Post-warranty break-fix for NetApp storage. In-house L3+ engineers on every ticket, a 4-hour on-site SLA, spares near your site, and coverage 3 to 5+ years past the NetApp end of service life date. Independent. Not affiliated with NetApp.
- 40 to 70%
- Below the SupportEdge renewal
- 1 hr
- Remote response, 24/7/365
- 4 hr
- On-site SLA
- 3 to 5+ yrs
- Coverage past NetApp EOSL
What we cover
NetApp platforms on contract today.
A sample, not the full list. If your model is not here, send it. We price it the same day.
- Storage
- FAS2xxx, FAS3xxx, FAS6xxx, FAS8xxx, FAS9000, AFF A200 through A800, AFF8000, E2600 through E5700, EF-series, DS2246, DS4243, DS4246, DS224C and DS460C shelves, StorageGRID SG5000 and SG6000
What you get
The same break-fix. A different invoice.
- Parts for your NetApp models stocked near your site, confirmed in writing before day one
- L3+ engineer on the first call. No tier-one script
- One contract across every vendor you run, co-termed to one date
- Month-to-month available. No auto-renew
- Ticket and parts history exportable for audit
When to stay with NetApp
We tell you before you ask.
- Systems where you still need ONTAP upgrades, which require an active NetApp entitlement
- Cloud-connected features such as Cloud Volumes and BlueXP that check entitlement
- Hardware inside the original NetApp warranty
Most customers keep NetApp on one or two platforms and move the rest. The quote shows both columns so you can decide per model.
End of service life
NetApp models the OEM has dated.
After these dates NetApp stops selling support. We do not.
All NetApp EOSL dates- NetApp AFF A2002024-05-31Past EOSL · 28 mo ago
- NetApp AFF A2202026-11-302 months left
- NetApp AFF A3002026-11-302 months left
- NetApp AFF A7002028-11-302 years left
- NetApp AFF A700s2028-11-302 years left
- NetApp AFF C1902028-11-302 years left
Questions we get about NetApp
Can a third party maintain NetApp FAS and AFF after SupportEdge ends?
Yes. Controller, shelf, drive and PSU replacement on FAS and AFF systems is routine third-party work. We hold shelves and drives for the common models and support them 3 to 5 years past the NetApp end of support date.
What about ONTAP updates?
ONTAP upgrades require NetApp entitlement. Most systems past NetApp end of support are frozen on a stable ONTAP release already. If you still need upgrades, stay on NetApp for now and move when the release is frozen.
Do you support NetApp E-Series?
Yes. E2700, E2800, E5600 and E5700 controllers and shelves. SANtricity follows the same rule as ONTAP: software from NetApp, hardware from us.
Other vendors: Dell maintenance · HPE maintenance · Cisco maintenance · IBM maintenance
See the NetApp number before the renewal lands.
Send the NetApp equipment list. A line-by-line comparison against the SupportEdge quote comes back within one business hour. Use it to switch, or use it to negotiate.