IBM third-party maintenance, 40 to 70 percent below Hardware Maintenance Services.
Post-warranty break-fix for IBM servers, storage. In-house L3+ engineers on every ticket, a 4-hour on-site SLA, spares near your site, and coverage 3 to 5+ years past the IBM end of service life date. Independent. Not affiliated with IBM.
- 40 to 70%
- Below the Hardware Maintenance Services renewal
- 1 hr
- Remote response, 24/7/365
- 4 hr
- On-site SLA
- 3 to 5+ yrs
- Coverage past IBM EOSL
What we cover
IBM platforms on contract today.
A sample, not the full list. If your model is not here, send it. We price it the same day.
- Servers
- Power7, Power7+, Power8 S812 through E880, Power9 S914 through E980, Power10, System x and xSeries before the Lenovo transfer
- Storage
- Storwize V3700, V5000, V7000, FlashSystem 900, V9000, 5000, 7000, 9000 series, DS3500 through DS8880, SAN Volume Controller, TS3100 through TS4500 tape libraries
What you get
The same break-fix. A different invoice.
- Parts for your IBM models stocked near your site, confirmed in writing before day one
- L3+ engineer on the first call. No tier-one script
- One contract across every vendor you run, co-termed to one date
- Month-to-month available. No auto-renew
- Ticket and parts history exportable for audit
When to stay with IBM
We tell you before you ask.
- Power firmware updates for platforms still receiving them, which require IBM entitlement
- z Systems mainframes under active IBM software maintenance
- Anything under an IBM warranty still in force
Most customers keep IBM on one or two platforms and move the rest. The quote shows both columns so you can decide per model.
End of service life
IBM models the OEM has dated.
After these dates IBM stops selling support. We do not.
All IBM EOSL dates- IBM DS3512 (1746-C2A)2019-01-31Past EOSL · 93 mo ago
- IBM DS3524 (1746-A4D)2020-06-30Past EOSL · 76 mo ago
- IBM DS3524 (1746-C4A)2019-01-31Past EOSL · 93 mo ago
- IBM DS4800 (1815-84A)2017-01-31Past EOSL · 118 mo ago
- IBM DS5020 (1814-20A)2018-01-31Past EOSL · 105 mo ago
- IBM DS5100 (1818-51A)2018-01-31Past EOSL · 105 mo ago
Questions we get about IBM
Can a third party maintain IBM Power Systems after IBM end of service?
Yes. Power7 and Power8 are past IBM end of service and run in production at many of our customers. Parts are available and our engineers include former IBM field staff.
What about IBM firmware and AIX?
Firmware for a platform past IBM end of service is frozen anyway. AIX and IBM i software support is a separate IBM contract from hardware maintenance and is unaffected by who maintains the hardware.
Do you support IBM tape libraries?
Yes. TS3100, TS3200, TS3310, TS3500 and TS4500 libraries and the LTO drives inside them. Tape is one of the platforms where IBM end of service arrives long before the hardware stops being useful.
Other vendors: Dell maintenance · HPE maintenance · Cisco maintenance · NetApp maintenance
See the IBM number before the renewal lands.
Send the IBM equipment list. A line-by-line comparison against the Hardware Maintenance Services quote comes back within one business hour. Use it to switch, or use it to negotiate.